Using LLMs for Sentiment Analysis, Topic Modeling, and Complaint Summarization

Discover how Large Language Models (LLMs) can transform unstructured customer feedback into actionable insights. This hands-on workshop introduces techniques for applying LLMs to sentiment analysis, topic modeling, and summarization of customer complaints, all within the ClearScape Analytics® environment. Participants will explore workflows in Python notebooks to prepare data, fine-tune prompts, and run analysis directly in-database on Teradata Vantage®. By the end of the session, attendees will gain practical experience in leveraging LLMs to uncover customer sentiment trends, detect emerging topics, and generate concise complaint summaries—skills that can directly enhance customer experience strategies and operational decision-making.