Smarter service across every location

Answers At the point of service
Minutes For analytics that previously took hours
Zero SQL required

はじめに

概要

Real-time AI at the point of service

One of the world's leading restaurant companies operates across thousands of locations, serving millions of guests daily. Managing that scale means navigating a constant stream of decisions—about stock, menus, staffing, and service—all of which depend on data. The data existed. The intelligence was there. What was missing was the ability to access it instantly, at the moment it mattered most. By connecting Teradata to an AI layer powered by an MCP server, this organization transformed how its teams interact with operational data, putting real-time, governed intelligence directly into the hands of the people on the front line.

チャレンジ

The data was rich, but insights were slow

With tens of thousands of menu items, ingredients, and operational data points flowing across thousands of restaurants, this organization had no shortage of data. But getting to it was another matter. Answers that staff needed at the point of service—what's in stock, what's selling, what to recommend—were buried behind static reports, middleware layers, and dashboards that couldn't keep pace with the demands of live service. Analytics took hours, or simply weren't available when and where they were needed. The gap between data and decision was costing both time and guest experience.

Person tapping a tablet-based POS system terminal

ソリューション

MCP server provides a live, governed view

The answer was a Model Context Protocol (MCP) server, which enables an AI model to connect directly and securely to a database, without middleware or static exports. When connected to Teradata, MCP gives the AI a live, governed view of the data: it understands the structure, executes queries natively, and returns answers in seconds. Staff can now ask natural language questions and get real-time responses drawn from the full depth of operational data across the entire restaurant estate. No SQL. No dashboards. No waiting. Just accurate, intelligent answers surfaced exactly when they are needed: in the flow of service.

Woman checking refrigerator while holding a tablet

結果

From hours to minutes, at every scale

Analytics that previously took hours, or that simply weren't possible at the point of service, now run in minutes, at scale, across the entire restaurant estate. Teams make faster, smarter decisions backed by real-time insight. Recommendations are more relevant. Service is sharper. And the business now operates with a level of intelligence at the front line that was simply unachievable before. From thousands of restaurants to millions of daily decisions, a single governed AI capability running natively on Teradata is powering a new standard of operational excellence.