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Deliver Five-Star Customer Experiences by Leveraging Telco Insights

The success of any business should begin and end with the customer. As a Communications Service Provider, your customers want what's going to deliver a personalised experience with a zero-touch delivery, and more.

According to Forrester research, telco ranks third in industries with highest potential for increasing revenue through improvements to CX. A 1 point increase in CX scores can generate an additional $3.39 revenue per customer.

During this session, we've discussed how data analytics can help telcos improve CX:​

  • Optimise 5G networks to enhance customer experiences ​
  • Deliver real-time service personalisation ​
  • Ensure frictionless omni-channel integration ​
  • Become digital, hyper scalable, and customisable for a single customer​
  • Connect, integrate, and analyse billions or trillions of records daily for maximum insights​

Data analytics will define all areas of telcos' business, including driving CX, recapturing transaction insights, sharing data with network stakeholders, and getting business predictions and answers. ​

Watch this fireside chat session on-demand now!