Teradata Real-Time Interaction Manager

Combine inbound real-time customer interactions with offline data.

Make real-time context based decisions for next best offer for higher campaign response rates.

Design and execute more powerful omni-channel customer journeys.

Deployable in cloud, on-premises, or hybrid modes and built to scale-out seamlessly.

Provide contextually relevant content for each customer based on real-time interactions.

Meet your General Data Protection Regulations (GDPR) requirements. 

A real-time decisioning engine to deliver next best action based on detailed customer insights at the point of interaction.

Run simulation tests to understand the anticipated results, and predict how a campaign will play out with customers.

A self-learning environment that models likely campaign responses with real-time interactions to perfect message placement.

Integrate online customer responses and campaign data to uncover insights that can be used to improve campaign effectiveness. 

A drag-and-drop rule builder provides a simple way to create any type of rule from the simplest to the most complex.

Use interactive reporting and analytics dashboard to understand campaign effectiveness.