Teradata Real-Time Interaction Manager

Combine inbound, real-time customer interactions with offline data.

Make real-time, context-based decisions for next best offer to boost response rates.

Design and execute more powerful omni-channel customer journeys.

Deployable in cloud, on-premises, or hybrid modes; built to scale-out seamlessly.

Provide contextually relevant content, based on real-time interactions, for every customer.

Meets General Data Protection Regulations (GDPR) requirements. 

A real-time decisioning engine determines next best action based on detailed, point of interaction customer insights.

Run simulation tests to understand the potential results and predict how a campaign will play out with customers.

The self-learning environment models likely campaign responses with real-time interactions for optimal message placement.

Integrate online responses and campaign data to uncover insights that can improve campaign effectiveness. 

The drag-and-drop rule builder is an easy way to create rules from the simplest to the most complex.

Understand campaign effectiveness using interactive reporting and analytics dashboard.